Last Updated: November 2026
At Allah Malak Exports, we ensure safe, reliable, and timely delivery of our Surgical and Orthopaedic Instruments to customers worldwide. This Shipping Policy outlines our shipping methods, timelines, and related terms.
1. Shipping Destinations
We offer worldwide shipping. Our products are regularly exported to customers across Asia, Middle East, Europe, Africa, North America, and other regions.
2. Shipping Methods
We use reliable international shipping partners based on the order size and customer preference:
- Courier Services (DHL, FedEx, UPS, or similar) – Best for small to medium orders and urgent deliveries
- Air Freight – Suitable for medium to large orders requiring faster delivery
- Sea Freight – Economical option for bulk/large volume orders
The most suitable method will be recommended based on your order quantity, destination, and urgency.
3. Order Processing Time
- Standard orders are usually processed and dispatched within 5–10 working days after order confirmation and payment clearance.
- Custom / OEM orders may take longer depending on the complexity and quantity.
- You will receive a confirmation once your order is ready for dispatch.
4. Estimated Delivery Time
Delivery times vary depending on the shipping method and destination:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Courier (Express) | 3–7 working days |
| Air Freight | 7–15 working days |
| Sea Freight | 20–45 working days |
Note: These are approximate timelines and may vary due to customs clearance, weather, or other unforeseen circumstances.
5. Shipping Charges
- Shipping charges are calculated based on the weight, volume, destination, and selected shipping method.
- Exact shipping cost will be provided in the quotation before order confirmation.
- For bulk orders, preferential shipping rates may be available.
6. Order Tracking
Once your order is dispatched, we will share the tracking number and courier/shipping details via email or WhatsApp so you can monitor the shipment status.
7. Customs, Duties & Taxes
- Customers are responsible for any customs duties, import taxes, or clearance charges applicable in their country.
- Allah Malak Exports is not responsible for delays caused by customs procedures.
- We will provide all necessary commercial documents (Invoice, Packing List, Certificate of Origin if required, etc.) to facilitate smooth customs clearance.
8. Packaging
All instruments are carefully packed using high-quality, protective packaging to ensure they reach you in perfect condition. Special packaging can be arranged for sensitive or high-value items upon request.
9. Shipping Insurance
- Standard shipments may include basic coverage.
- For high-value orders, additional insurance can be arranged at the customer’s request and cost.
10. Delivery Issues
In case of any shipping-related issues (delay, damage, or non-delivery), please contact us immediately with your order and tracking details. We will coordinate with the shipping partner to resolve the matter as quickly as possible.
11. Contact Us
For shipping-related queries or special shipping requirements, please contact:
Allah Malak Exports
Sialkot, Pakistan
Email: Info@allahmalakexports.com
Phone / WhatsApp: +92 300 1828270
Website: www.allahmalakexports.com
