Last Updated: November 2026

At Allah Malak Exports, we are committed to providing high-quality Surgical and Orthopaedic Instruments. This Refund and Returns Policy outlines the terms under which returns, replacements, and refunds may be processed.

1. General Policy

Due to the nature of our products (medical and surgical instruments), returns and refunds are handled carefully and are subject to specific conditions. We aim to resolve all quality-related issues fairly and promptly.

2. Eligible Returns

Returns or replacements may be accepted in the following cases:

• The product received is defective or has a manufacturing fault.
• The product is damaged during shipping (must be reported with clear photos within 7 days of delivery).
• Wrong product was shipped due to our error.
• The product does not match the ordered specifications (for standard catalog items).

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or OEM / Private Label products
• Instruments that have been used, sterilized, or opened beyond inspection
• Products damaged due to improper handling, misuse, or storage by the customer
• Items ordered in special sizes, finishes, or modifications
• Products returned without prior authorization

4. Timeframe for Reporting Issues

• Any shortage, damage, or defect must be reported within 7 days of receiving the shipment.
• Claims reported after 7 days may not be accepted.
• Clear photographs and a detailed description of the issue are required.

5. Return Process

To initiate a return or replacement:

1. Contact us immediately via email or WhatsApp with your order details and photos of the issue.
2. Wait for our confirmation and Return Authorization.
3. Do not return any product without prior written approval.
4. Once approved, return the product in its original packaging (if possible).
5. After inspection, we will process a replacement or refund as applicable.

6. Shipping Costs

• If the return is due to our error (wrong product, defect, or damage during shipping), we will bear the return shipping cost or arrange collection.
• If the return is due to customer reasons (where approved), the customer will be responsible for return shipping charges.

7. Refunds

• Approved refunds will be processed within 10–15 business days after we receive and inspect the returned product.
• Refunds will be issued using the original payment method or via bank transfer (as mutually agreed).
• Shipping charges are non-refundable unless the return is due to our error.

8. Replacements

In most cases of defective or incorrect products, we prefer to provide a free replacement rather than a refund, subject to stock availability.

9. Inspection Upon Delivery

Customers are advised to thoroughly inspect the package and products upon delivery. Any visible damage to the outer packaging should be noted with the courier at the time of delivery.

10. Contact Us

For any return, replacement, or refund-related queries, please contact us:

Allah Malak Exports
Sialkot, Pakistan
Email: Info@allahmalakexports.com
Phone / WhatsApp: +92 300 1828270
Website: www.allahmalakexports.com